1. Notification of Damaged Items:

    • If you receive damaged items, please notify us within 24 hours by clicking the link provided.
    • Include images of both the damaged item's packaging and the part itself for claims processing.
  2. Return Fees:

    • Any unsuccessful deliveries not due to courier or seller fault will incur return fees.
    • These fees will be charged to SPECIALIST DIESEL LTD and passed on to the customer.
  3. Restocking Fee:

    • A 20% restocking fee applies to correctly supplied returned parts.
    • Warranties are non-transferable.
  4. International Returns:

    • Non-EU returns require a customs declaration labeling the package as "returned goods."
    • We won't pay customs fees for packages held in UK customs; they'll be returned with a refusal to pay notice.
    • We won't cover customs duty for retrieving our parts.
  5. Processing Returns:

    • For international returns, contact our after-sales team via email or phone to arrange the return.
    • Provide detailed information about the issue.
  6. Missing Items:

    • Check your dispatch note for indications of separate shipments.
    • If an item is missing from the original shipment without indication, email us with your order number and item description for investigation.

Feel free to reach out if you need further clarification or assistance.